![]() I work from home and I need my internet service so besides the basic service I get from them through my HOA, I have them provide me with 'high speed' Fiber internet service for an additional cost. NEED TO TALK WITH A LIVE MANAGER WHO CAN PROVIDE ASSISTANCE TO GET MY SERVICE WORKING!Įvery single month, multiple times and almost weekly, I get an email from Blue Stream apologizing for the service constantly going out or service interruption. THATS NOT A DIRECTORY! YOU CANT DISCOURAGE CUSTOMERS FROM CONTACTING ANYMORE IF YOU TRIED. When I hit one, it tells me to put in the last 3 letters of the person I want to speak with. When I call your corporate office, the voicemail says if you know your parties' extension dial it now, or hit 1 for the directory. I am a paying customer and if you can't provide the service that you advertise, then you should not be in business. I WANT MY TELEVISON BOX REPAIRED, I WANT **** FIRED AND A REFUND FOR THE ***** TROUBLE AND AGRAVATION. ![]() After 17 minutes, ***************** UP ON ME! He had my telephone number that I provided to one of his many questions, yet he did not call back, so I know we weren't disconnected.BLUESTREAM HAS THE WORST CUSTOMER SERVICE AND EVEN WORSE TECH SUPPORT. I asked him why he said he could and he didn't say anything. After 14 minutes on the call with ****, he said he could not get me a supervisor. He told me he had to do a chat to get assistance and then after that placed me on a brief hold. **** answered and I asked to speak with a supervisor. Today, I called Bluestream and went through eight (8) different phone prompts to get to speak to a person. 30 minutes later, I called him to tell him the issue was NOT FIXED. I had **** come to my house with another tech and the thought they fixed the problem. I have had Bluestream out to my house numerous times without a successful resolution. ![]() The box has been replaced once, but does not work properly. I have to pull the plug on your Tivo box to get it to work. One of my TV's will not boot up when I turn on your box.
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